Case Study: Apex HVAC & Plumbing

Client: Apex HVAC & Plumbing

Industry: Home Services

The Challenge: Missed Calls, Lost Revenue

Apex HVAC & Plumbing, a thriving regional provider, faced a common industry challenge: missed calls during peak hours and after business hours were leading to significant lost revenue opportunities. Their front desk staff, though efficient, couldn't handle the fluctuating call volume, especially during seasonal rushes. Potential customers needing urgent repairs or quotes often moved on to competitors when their calls weren't answered promptly. Furthermore, inconsistent follow-up on leads and quote requests hampered their growth potential.

The Solution: Romdix's 24/7 AI Voice Agent & Automation

Romdix implemented its comprehensive AI-driven solution tailored for the home services industry. The core component was the AI Voice Agent, configured to handle incoming calls 24/7.

AI Call Handling: The AI Voice Agent answered every call professionally, capturing essential customer details and service requirements, even outside business hours.

Intelligent Scheduling: For non-urgent requests, the AI seamlessly integrated with Apex's scheduling system to book appointments based on technician availability and service zones.

Urgent Dispatch: For emergency calls (like burst pipes or AC failures), the AI identified the urgency and immediately routed the call details to the on-call technician.

Automated Follow-up: Romdix's sales automation module initiated timely follow-ups via SMS and email for quotes sent, reminding potential customers and increasing conversion rates.

Marketing Integration: The system also captured lead information from web forms and social media inquiries, ensuring no potential customer slipped through the cracks.

The Results: Increased Bookings, Enhanced Efficiency

Within six months of implementing Romdix, Apex HVAC & Plumbing saw remarkable improvements:

35% Increase in Booked Appointments: Capturing previously missed calls and automating scheduling significantly boosted their job volume.

95% Call Answer Rate: The AI Voice Agent ensured virtually every call was answered promptly, enhancing customer satisfaction.

25% Reduction in Staff Overtime: Automating routine tasks freed up front desk staff to focus on complex customer interactions and reduced the need for overtime during peak periods.

Improved Lead Conversion: Automated follow-ups led to a 2Full Width0% increase in quote-to-job conversion rates.

Romdix transformed our customer intake process. We're no longer losing leads to missed calls, and our booking rates have soared. The AI voice agent handles calls flawlessly, and the automation keeps our pipeline full. It's like having an extra team member working 24/7, allowing us to focus on delivering top-notch service.